Privacy Policy

Introduction

Technopet SAL ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website technopetsal.com or contact us through our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you submit a quote request or contact form on our website, we may collect:

• Full name
• Company name
• Email address
• Phone number
• Your inquiry or message content
• Product interest preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Provide customer support and service
• Send you information about our products and services (with your consent)
• Improve our website and user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., form processing services like Web3Forms).
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Partners: When necessary to fulfill your machinery inquiry, we may share relevant details with Haitian International or authorized service partners.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure data storage practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Quote requests and correspondence are typically retained for 3 years unless you request earlier deletion.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

You can configure your browser to refuse cookies, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.